Effective Date: July 21, 2026

At Wide World Media, we are committed to providing reliable AI-powered customer acquisition services and a smooth experience for every client. This Cancellation Policy explains how subscription cancellations, refunds, and service termination are handled.

1. Monthly Subscription

Our services are offered on a monthly subscription basis unless otherwise stated in a separate written agreement.

You may cancel your subscription at any time by providing notice before your next billing date. Your subscription will remain active until the end of your current billing period, after which it will not renew.

2. Cancellation Request

To cancel your subscription, please contact our support team through one of the following methods:

• Email
• Customer support portal
• Your account dashboard (if available)

Please include your business name and account details to help us process your request promptly.

3. Billing

Subscription fees are billed in advance on a recurring monthly basis.

If your cancellation request is received before your next billing date, you will not be charged for the following billing cycle.

If your payment has already been processed for the current billing period, your subscription will remain active until the end of that period.

4. Refund Policy

Unless otherwise required by law or stated in a separate written agreement:

• Monthly subscription payments are non-refundable.
• Partial-month refunds are not provided.
• Setup, onboarding, implementation, and customization fees (if applicable) are non-refundable once work has begun.
• Any third-party service fees are also non-refundable.

5. Free Demo

Booking a demo or consultation does not create a subscription or payment obligation.

You may cancel or reschedule your demo appointment at any time by contacting our team in advance.

6. Service Suspension or Termination

We reserve the right to suspend or terminate services if:

• Payments remain overdue.
• Our services are used for unlawful, fraudulent, or prohibited activities.
• There is a violation of our Terms of Service.
• Abuse or harassment is directed toward our employees or systems.

When possible, we will provide reasonable notice before suspension.

7. Account Access After Cancellation

After your subscription ends:

• Access to the platform may be disabled.
• AI agents, automations, and integrations may stop operating.
• Certain account data may be retained for a limited period in accordance with our Privacy Policy and legal obligations.

You are encouraged to export any information you wish to keep before your subscription expires.

8. Reactivating Your Service

You may reactivate your subscription at any time, subject to our current pricing and service availability.

Additional setup or onboarding fees may apply if significant reconfiguration is required.

9. Changes to This Policy

We may update this Cancellation Policy from time to time. Any revisions will become effective upon posting the updated version on our website.