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Effective Date: July 21, 2026

Welcome to Wide World Media. These Terms of Service (“Terms”) govern your access to and use of our website, AI-powered customer acquisition platform, and related services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your business.

2. Services

Wide World Media provides AI-powered business automation solutions, including but not limited to:

  • AI Voice Receptionist
  • AI Website Chat
  • Appointment Booking Automation
  • CRM Integrations
  • Lead Qualification
  • Missed Call Text-Back
  • Analytics and Reporting
  • Customer Communication Automation

We may modify, improve, or discontinue features at any time to enhance our Services.

3. Account Responsibilities

You are responsible for:

  • Providing accurate and up-to-date account information.
  • Maintaining the confidentiality of your account credentials.
  • Restricting unauthorized access to your account.
  • Ensuring that all activities under your account comply with these Terms.

You agree to notify us immediately if you suspect unauthorized use of your account.

4. Customer Responsibilities

You agree to:

  • Provide accurate business information for AI configuration.
  • Maintain any required licenses or permissions for your business.
  • Obtain any legally required consent for call recording, messaging, or communications with your customers.
  • Use our Services only for lawful business purposes.

You are solely responsible for the content and accuracy of the information provided to train your AI system.

5. Subscription and Payment

Our Services are provided on a subscription basis unless otherwise agreed in writing.

By subscribing, you agree to:

  • Pay all applicable subscription fees.
  • Authorize recurring billing where applicable.
  • Keep your payment information current.

Failure to make timely payments may result in suspension or termination of your Services.

6. Cancellation

You may cancel your subscription according to our Cancellation Policy.

Unless otherwise stated:

  • Subscription fees are billed in advance.
  • Payments are non-refundable after the billing period begins.
  • Setup and onboarding fees are non-refundable once implementation has started.

7. Acceptable Use

You agree not to use our Services to:

  • Violate any applicable laws or regulations.
  • Engage in fraudulent or deceptive activities.
  • Transmit unlawful, abusive, defamatory, or harmful content.
  • Attempt unauthorized access to our systems.
  • Distribute malware, viruses, or malicious code.
  • Interfere with the operation or security of the Services.

Any misuse may result in immediate suspension or termination.

8. Intellectual Property

All software, technology, trademarks, logos, graphics, documentation, and content provided by Wide World Media remain our exclusive property or the property of our licensors.

You receive a limited, non-exclusive, non-transferable license to use our Services during your active subscription.

You may not:

  • Copy or reproduce our software.
  • Reverse engineer or modify the platform.
  • Sell, sublicense, or redistribute any part of the Services.

9. Third-Party Services

Our platform may integrate with third-party providers such as CRM systems, calendar platforms, payment processors, and communication services.

We are not responsible for the availability, security, or functionality of third-party services, and your use of those services is governed by their own terms and policies.

10. AI Services Disclaimer

Our AI solutions are designed to assist with customer communication and business automation.

While we strive for high accuracy and reliability, AI-generated responses may occasionally contain errors or require human oversight. You remain responsible for reviewing and managing your business operations and customer interactions.

11. Service Availability

We aim to provide reliable, uninterrupted service. However, we do not guarantee that the Services will always be available without interruption, delay, or technical issues.

Scheduled maintenance, updates, and unforeseen events may occasionally affect service availability.

12. Limitation of Liability

To the maximum extent permitted by law, Wide World Media shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to:

  • Lost profits
  • Lost business opportunities
  • Data loss
  • Business interruption
  • Customer loss

Our total liability arising out of or relating to the Services shall not exceed the amount you paid to us during the three (3) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to defend, indemnify, and hold harmless Wide World Media, its employees, affiliates, partners, and service providers from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the Services.
  • Your violation of these Terms.
  • Your violation of applicable laws or third-party rights.

14. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

15. Suspension and Termination

We reserve the right to suspend or terminate your access to the Services if you:

  • Violate these Terms.
  • Fail to pay applicable fees.
  • Use the Services for unlawful or prohibited purposes.
  • Engage in activity that threatens the security or integrity of our platform.

16. Changes to These Terms

We may revise these Terms from time to time. Updated versions will become effective upon posting on our website. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction in which Wide World Media operates, without regard to conflict of law principles.