Effective Date: July 21, 2026
Welcome to Wide World Media (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-powered customer acquisition services.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
Information you voluntarily provide, including:
- Full name
- Business name
- Email address
- Phone number
- Billing information
- Appointment details
- Information submitted through contact forms or demo requests
Business Information
When using our services, we may collect information about your business, including:
- Business hours
- Service offerings
- Pricing information
- Frequently asked questions
- CRM and calendar settings
- Call routing preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Respond to inquiries and demo requests
- Configure your AI Receptionist and automation workflows
- Schedule appointments
- Process payments
- Improve our products and services
- Monitor system performance
- Send service updates and important notifications
- Provide customer support
- Comply with legal obligations
3. AI Voice Calls and Conversations
Our platform may process phone calls, chat conversations, appointment requests, and customer interactions to provide AI-powered services.
Depending on your configuration, conversations may be recorded or transcribed for purposes such as:
- Appointment scheduling
- Customer support
- Quality assurance
- AI training and optimization
- Service improvement
You are responsible for ensuring compliance with applicable laws regarding call recording and obtaining any required customer consent.
4. CRM and Third-Party Integrations
Our platform may integrate with third-party services including, but not limited to:
- CRM platforms
- Calendar applications
- Payment providers
- Marketing platforms
- Communication tools
Information shared with these providers is subject to their respective privacy policies.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Measure marketing performance
- Enhance user experience
You can control cookies through your browser settings, although disabling cookies may affect certain website features.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to help protect your information from unauthorized access, alteration, disclosure, or destruction.
While we strive to protect your information, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill contractual obligations
- Resolve disputes
- Meet legal and regulatory requirements
- Improve platform performance
When information is no longer needed, we will securely delete or anonymize it where appropriate.
8. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Trusted service providers
- Payment processors
- Cloud hosting providers
- CRM integration partners
- Legal authorities when required by law
- Professional advisors assisting our business operations
Each recipient is expected to protect your information appropriately.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to specific uses of your data
- Withdraw consent where applicable
To exercise these rights, please contact us using the information below.
10. Children’s Privacy
Our services are intended for businesses and are not directed toward children under the age of 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from children.
11. International Data Transfers
If you access our services from outside the country where our systems operate, your information may be transferred to and processed in other countries. We take reasonable steps to protect your information during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective when the revised policy is posted on this page. We encourage you to review this policy periodically.